Let's talk about your glasses
Questions about your prescription, your frame or your order? You're served by real optician-optometrists, not a bot. Write to us on WhatsApp and we'll reply within minutes during our hours.
100% online
You drop your frame off at a collection point.
Fast reply
On WhatsApp, during business hours.
Expert support
Registered opticians reviewing each case.
Free shipping
On orders over 50 €.
Choose how you'd like to talk to us
WhatsApp Fastest
The fastest way. Send us a photo of your prescription or your frame.
Phone
If you'd rather we explain it by phone.
For detailed queries or order documentation.
Opening hours
- Monday to Thursday9:00–14:00
17:30–20:00 - Friday9:00–14:00
- Saturday and SundayClosed
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Common questions before getting in touch
You might find your answer right here. If not, write to us, no problem.
Write on WhatsAppOn WhatsApp we usually reply within a few minutes during our service hours. By email, within 24–48 business hours.
Yes. To replace the lenses we need your frame. We send you a prepaid label: collection and return cost from €6.99 on orders over €50, depending on your country (free only in mainland Spain and Portugal). You see the exact cost in the basket before paying.
Of course. Send us a photo of your prescription via WhatsApp or email and our optician-optometrists will tell you which lenses you need.
Return shipping is free on orders over €50 in mainland Spain and Portugal. In other countries, collection and return cost from €6.99 on orders over €50; you see the exact cost in the basket before paying.
Ready to renew your glasses?
Configure your lenses online in 2 minutes, or write to us if you'd rather we advise you first.
Support from optician-optometrists · Fast reply on WhatsApp